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{"id":4197,"date":"2021-10-19T15:59:24","date_gmt":"2021-10-19T13:59:24","guid":{"rendered":"https:\/\/onlinedoctor.ch\/faq\/"},"modified":"2025-06-04T15:32:39","modified_gmt":"2025-06-04T13:32:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/dev.onlinedoctor.ch\/fr\/faq\/","title":{"rendered":"FAQ chez OnlineDoctor"},"content":{"rendered":"<section class=\"l-section wpb_row height_large color_alternate\"><div class=\"l-section-overlay\" style=\"background:linear-gradient(360deg,#d5e9ea,#ffffff)\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_custom_heading text=&#8221;+&#8221; font_container=&#8221;tag:div|font_size:72px|text_align:left|line_height:36px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;%7B%22default%22%3A%7B%22color%22%3A%22_content_heading%22%2C%22font-weight%22%3A%22700%22%2C%22margin-top%22%3A%220%22%2C%22margin-bottom%22%3A%2210px%22%2C%22padding-top%22%3A%220%22%7D%7D&#8221;][vc_custom_heading text=&#8221;FAQ chez OnlineDoctor&#8221; font_container=&#8221;tag:h1|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;]<div class=\"wpb_text_column us_custom_0259209c has_text_color\"><div class=\"wpb_wrapper\"><p class=\"u-reset title--prefix\">Vous trouverez ici les r\u00e9ponses aux questions fr\u00e9quemment pos\u00e9es (FAQ) concernant notre service.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_custom_heading text=&#8221;Informations g\u00e9n\u00e9rales&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;%7B%22default%22%3A%7B%22margin-top%22%3A%220%22%2C%22margin-bottom%22%3A%220%22%2C%22padding-top%22%3A%220%22%7D%7D&#8221;]<div class=\"w-separator size_small\"><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"v47d\"><button class=\"w-tabs-section-header\" aria-controls=\"content-v47d\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Qu&#8217;est-ce que OnlineDoctor ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-v47d\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>OnlineDoctor est une plate-forme num\u00e9rique innovante qui vous permet de faire \u00e9valuer un probl\u00e8me de peau rapidement, ind\u00e9pendamment du lieu et \u00e0 moindre co\u00fbt par un m\u00e9decin sp\u00e9cialiste ind\u00e9pendant agr\u00e9\u00e9 en Suisse. OnlineDoctor convient \u00e0 l&#8217;\u00e9valuation de tous les types de probl\u00e8mes de peau (p. ex. \u00e9ruption cutan\u00e9e, ecz\u00e9ma, grain de beaut\u00e9).<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"k592\"><button class=\"w-tabs-section-header\" aria-controls=\"content-k592\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Qui se cache derri\u00e8re OnlineDoctor ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-k592\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>OnlineDoctor est un service de OnlineDoctor SA, dont le si\u00e8ge est en Suisse. OnlineDoctor est un produit suisse qui a \u00e9t\u00e9 d\u00e9velopp\u00e9 avec l&#8217;aide d&#8217;\u00e9minents dermatologues. Vous trouverez de plus amples informations sur les fondateurs d&#8217;OnlineDoctor ici.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"t77c\"><button class=\"w-tabs-section-header\" aria-controls=\"content-t77c\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Comment fonctionne OnlineDoctor ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-t77c\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><div class=\"ewa-rteLine\">\n<p>Pour utiliser OnlineDoctor, il n&#8217;est pas n\u00e9cessaire de s&#8217;inscrire ou de se connecter \u00e0 la plateforme, ce qui prend beaucoup de temps.\u00a0Nous vous recommandons d&#8217;utiliser votre smartphone pour votre demande. Vous n&#8217;avez pas besoin de t\u00e9l\u00e9charger une application ou autre, il vous suffit d&#8217;utiliser le service via onlinedoctor.fr.<\/p>\n<p><strong>\u00c9tape 1<\/strong> : Choisissez un(e) de nos dermatologues qui \u00e9valuera votre probl\u00e8me de peau pour une premi\u00e8re \u00e9valuation.<\/p>\n<p><strong>\u00c9tape 2<\/strong> : d\u00e9crivez vos sympt\u00f4mes \u00e0 l&#8217;aide des questions d&#8217;OnlineDoctor et t\u00e9l\u00e9chargez trois photos de votre probl\u00e8me de peau. Choisissez ensuite le mode de paiement souhait\u00e9.<\/p>\n<p><strong>Etape 3<\/strong> : Apr\u00e8s 48 heures maximum, vous recevrez un e-mail avec un lien contenant la recommandation d&#8217;action du m\u00e9decin que vous avez choisi. Nous vous envoyons \u00e9galement un code SMS \u00e0 6 chiffres qui vous permet de t\u00e9l\u00e9charger votre recommandation d&#8217;action personnelle. Vous recevrez \u00e9galement une facture par e-mail.<\/p>\n<p>Vous trouverez d&#8217;autres r\u00e9ponses concernant le d\u00e9roulement\/processus plus loin dans cette FAQ.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"q895\"><button class=\"w-tabs-section-header\" aria-controls=\"content-q895\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Dans quelles langues OnlineDoctor est-il disponible ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-q895\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>OnlineDoctor est \u00e0 la disposition des utilisateurs en allemand, fran\u00e7ais, italien et anglais. Sur la page OnlineDoctor du dermatologue, les connaissances linguistiques sont indiqu\u00e9es en cons\u00e9quence.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"d989\"><button class=\"w-tabs-section-header\" aria-controls=\"content-d989\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Une demande via OnlineDoctor remplace-t-elle une visite personnelle chez le m\u00e9decin ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-d989\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>OnlineDoctor constitue en g\u00e9n\u00e9ral une prestation compl\u00e9mentaire \u00e0 la visite personnelle au cabinet m\u00e9dical. Un conseil ou un traitement exclusivement par le biais de moyens de communication est autoris\u00e9 dans des cas particuliers, si cela est justifiable d&#8217;un point de vue m\u00e9dical et si la diligence m\u00e9dicale requise est respect\u00e9e, notamment par la mani\u00e8re dont les r\u00e9sultats, le conseil, le traitement ainsi que la documentation sont \u00e9tablis. Le\/la dermatologue vous informera si une visite personnelle sur place est n\u00e9cessaire (en plus).<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"cab3\"><button class=\"w-tabs-section-header\" aria-controls=\"content-cab3\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">OnlineDoctor est-il adapt\u00e9 aux situations d&#8217;urgence ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-cab3\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Attention : OnlineDoctor ne convient PAS en cas de probl\u00e8mes de sant\u00e9 aigus, tels que l&#8217;apparition soudaine de sympt\u00f4mes graves. Nous attirons explicitement votre attention sur la n\u00e9cessit\u00e9 d&#8217;alerter imm\u00e9diatement les services d&#8217;urgence r\u00e9gionaux en cas de situation mettant la vie en danger.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"tbb7\"><button class=\"w-tabs-section-header\" aria-controls=\"content-tbb7\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Quels sont les avantages d&#8217;OnlineDoctor ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-tbb7\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Vous trouverez ici une s\u00e9lection et une description des avantages que vous offre OnlineDoctor.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"jd03\"><button class=\"w-tabs-section-header\" aria-controls=\"content-jd03\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Qui sont les dermatologues ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-jd03\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Tous nos dermatologues sont agr\u00e9\u00e9s en Suisse et disposent d&#8217;une longue exp\u00e9rience pratique. Ils ont \u00e9t\u00e9 soigneusement s\u00e9lectionn\u00e9s afin de vous garantir la meilleure qualit\u00e9 de conseil.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"uf57\"><button class=\"w-tabs-section-header\" aria-controls=\"content-uf57\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Puis-je utiliser OnlineDoctor dans une pharmacie ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-uf57\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Les pharmacies suivantes ci-dessous proposent OnlineDoctor. En cliquant sur le lien correspondant, vous pouvez d\u00e9couvrir sur la page de nos partenaires dans quelles pharmacies vous pouvez utiliser OnlineDoctor.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.amavita.ch\/de\/cp\/hautprobleme\" target=\"_blank\" rel=\"noopener\">Amavita<\/a><\/li>\n<li><a href=\"https:\/\/www.benu.ch\/fr\" target=\"_blank\" rel=\"noopener\">Benu<\/a><\/li>\n<li><a href=\"https:\/\/www.medbase-apotheken.ch\/angebote\/detail\/hautcheck\/\" target=\"_blank\" rel=\"noopener\">medbase<\/a><\/li>\n<li><a href=\"https:\/\/www.rotpunkt-apotheken.ch\/serviceleistungen\/haut-check\" target=\"_blank\" rel=\"noopener\">Rotpunkt Apotheken<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_custom_heading text=&#8221;Co\u00fbts&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;%7B%22default%22%3A%7B%22margin-top%22%3A%220%22%2C%22margin-bottom%22%3A%220%22%2C%22padding-top%22%3A%220%22%7D%7D&#8221;]<div class=\"w-separator size_small\"><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"v0c1\"><button class=\"w-tabs-section-header\" aria-controls=\"content-v0c1\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Quel est le co\u00fbt d&#8217;une demande via OnlineDoctor ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-v0c1\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Les frais uniques s&#8217;\u00e9l\u00e8vent \u00e0 55 CHF, TVA comprise. Vous recevrez d&#8217;OnlineDoctor dans les 48 heures une premi\u00e8re \u00e9valuation (ou un deuxi\u00e8me avis) par un m\u00e9decin sp\u00e9cialiste, y compris une recommandation d&#8217;action concernant votre probl\u00e8me de peau. Si le\/la dermatologue vous recommande en plus une visite au cabinet m\u00e9dical, cette visite et le conseil\/traitement qui y sera effectu\u00e9 ne sont express\u00e9ment pas inclus dans les frais.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"i259\"><button class=\"w-tabs-section-header\" aria-controls=\"content-i259\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Quelles sont les possibilit\u00e9s de paiement dont je dispose ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-i259\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><div class=\"ewa-rteLine\">Mastercard, Visa, PostFinance Card, PostFinance eFinance, TWINT.<br \/>\nLe paiement par Maestro n&#8217;est pas possible en Suisse.<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"u49e\"><button class=\"w-tabs-section-header\" aria-controls=\"content-u49e\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Les frais sont-ils rembours\u00e9s par ma caisse de maladie ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-u49e\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Le service d&#8217;OnlineDoctor est une prestation pay\u00e9e par le patient, qui n&#8217;est g\u00e9n\u00e9ralement pas rembours\u00e9e par la caisse d&#8217;assurance maladie.<\/p>\n<p>OnlineDoctor travaille en collaboration avec les plus grandes assurances maladie de Suisse. Si vous \u00eates assur\u00e9(e) contre la maladie aupr\u00e8s de l&#8217;une des assurances suivantes, vous pouvez b\u00e9n\u00e9ficier de conditions pr\u00e9f\u00e9rentielles :<\/p>\n<ul>\n<li>Les assur\u00e9s <strong>CSS<\/strong> peuvent b\u00e9n\u00e9ficier de la prestation \u00e0 des co\u00fbts r\u00e9duits. Avec le code <strong>CSS49<\/strong>, vous b\u00e9n\u00e9ficiez d&#8217;un rabais de 6 francs. Vous avez l&#8217;assurance compl\u00e9mentaire ambulatoire myFlex ? classe, vous pouvez vous faire rembourser par la CSS 90% des co\u00fbts du contr\u00f4le cutan\u00e9 en ligne.<\/li>\n<li>Les assur\u00e9s de <strong>Groupe Mutuel<\/strong> b\u00e9n\u00e9ficient \u00e9galement d&#8217;un rabais de 6 CHF avec le code <strong>GM2022<\/strong>.<\/li>\n<li>Les assur\u00e9s <strong>SWICA<\/strong> b\u00e9n\u00e9ficient \u00e9galement d&#8217;un rabais de 6 CHF avec le code <strong>SWICA22<\/strong>.<\/li>\n<li>Les assur\u00e9s de <strong>Sympany<\/strong> au b\u00e9n\u00e9fice d&#8217;une assurance compl\u00e9mentaire ambulatoire (plus ou premium) se voient rembourser CHF 11 sur pr\u00e9sentation de la facture (vous trouverez de plus amples informations dans cette FAQ).<\/li>\n<li>Les assur\u00e9s de <strong>\u00d6KK<\/strong> b\u00e9n\u00e9ficient \u00e9galement d&#8217;une r\u00e9duction sur le check-up cutan\u00e9 en ligne. Avec le code <strong>OEKK49<\/strong>, vous b\u00e9n\u00e9ficiez d&#8217;un rabais de CHF 6.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"r5db\"><button class=\"w-tabs-section-header\" aria-controls=\"content-r5db\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">O\u00f9 puis-je t\u00e9l\u00e9charger ma facture?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-r5db\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>D\u00e8s que vous avez re\u00e7u l&#8217;e-mail contenant le lien de t\u00e9l\u00e9chargement de votre recommandation d&#8217;action, la facture peut \u00eatre t\u00e9l\u00e9charg\u00e9e directement sous l&#8217;\u00e9valuation m\u00e9dicale.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_custom_heading text=&#8221;Processus&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;%7B%22default%22%3A%7B%22margin-top%22%3A%220%22%2C%22margin-bottom%22%3A%220%22%2C%22padding-top%22%3A%220%22%7D%7D&#8221;]<div class=\"w-separator size_small\"><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"bddb\"><button class=\"w-tabs-section-header\" aria-controls=\"content-bddb\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Combien de temps faut-il attendre avant de recevoir une r\u00e9ponse du dermatologue ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-bddb\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Dans la plupart des cas, vous recevrez une r\u00e9ponse du\/de la dermatologue de votre choix dans les heures qui suivent. En cas de forte demande, le d\u00e9lai d&#8217;attente maximal est de 48 heures. Si vous n&#8217;avez pas re\u00e7u de r\u00e9ponse apr\u00e8s 48 heures, veuillez d&#8217;abord v\u00e9rifier le dossier spam de votre bo\u00eete aux lettres \u00e9lectronique.<\/p>\n<p>Il peut arriver que l&#8217;e-mail contenant votre recommandation d&#8217;action s&#8217;y trouve. Dans le cas contraire, veuillez vous adresser \u00e0 <a href=\"mailto:support@onlinedoctor.ch\">support@onlinedoctor.ch<\/a>. Nous nous occuperons de votre cas le plus rapidement possible.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"r094\"><button class=\"w-tabs-section-header\" aria-controls=\"content-r094\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Quel est le temps habituellement n\u00e9cessaire pour r\u00e9pondre \u00e0 une demande ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-r094\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Le temps n\u00e9cessaire \u00e0 une demande est calcul\u00e9 en fonction de la quantit\u00e9 d&#8217;informations que vous souhaitez mettre \u00e0 la disposition du dermatologue pour le bilan de sant\u00e9 cutan\u00e9 OnlineDoctor. En r\u00e8gle g\u00e9n\u00e9rale, le temps n\u00e9cessaire se situe entre 5 et 7 minutes.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"g463\"><button class=\"w-tabs-section-header\" aria-controls=\"content-g463\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Puis-je choisir librement le dermatologue qui \u00e9valuera mon probl\u00e8me de peau ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-g463\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Oui, avec OnlineDoctor, vous avez le libre choix du m\u00e9decin. Vous pouvez choisir un dermatologue parmi tous ceux qui sont disponibles sur la plate-forme.<\/p>\n<p>Si votre dermatologue personnel(le) souhait\u00e9(e) ne participe pas encore \u00e0 OnlineDoctor, \u00e9crivez-nous un message avec le nom du dermatologue \u00e0 <a href=\"mailto:support@onlinedoctor.ch\">support@onlinedoctor.ch<\/a>.\u00a0Nous le\/la contacterons et lui enverrons des informations sur OnlineDoctor.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"t5ae\"><button class=\"w-tabs-section-header\" aria-controls=\"content-t5ae\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Comment mes donn\u00e9es\/informations sont-elles collect\u00e9es ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-t5ae\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Apr\u00e8s avoir lanc\u00e9 une demande, vous serez accueilli par l&#8217;assistant de chat num\u00e9rique. Il vous aidera \u00e0 r\u00e9pondre \u00e0 toutes les questions importantes pour le\/la dermatologue afin d&#8217;\u00e9valuer votre probl\u00e8me de peau.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"a6a9\"><button class=\"w-tabs-section-header\" aria-controls=\"content-a6a9\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Combien de photos dois-je t\u00e9l\u00e9charger ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-a6a9\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Afin de garantir l&#8217;\u00e9valuation la plus pr\u00e9cise possible par un m\u00e9decin sp\u00e9cialiste, il vous sera demand\u00e9 de t\u00e9l\u00e9charger 3 photos de votre probl\u00e8me de peau. Il est pr\u00e9f\u00e9rable d&#8217;utiliser votre smartphone pour effectuer votre demande, car vous pouvez ainsi prendre les photos directement avec votre smartphone et les t\u00e9l\u00e9charger. Les photos peuvent \u00eatre t\u00e9l\u00e9charg\u00e9es dans les formats de fichiers courants JPG et PNG. Il n&#8217;est pas possible de t\u00e9l\u00e9charger des photos au format PDF ou Word.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"o7ab\"><button class=\"w-tabs-section-header\" aria-controls=\"content-o7ab\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Puis-je consulter \u00e0 nouveau la recommandation d&#8217;action apr\u00e8s coup ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-o7ab\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>En tant qu&#8217;utilisateur, vous avez la possibilit\u00e9 de sauvegarder localement la recommandation d&#8217;action au format PDF. Si la recommandation n&#8217;est pas enregistr\u00e9e dans les 6 semaines, elle ne pourra plus \u00eatre consult\u00e9e ult\u00e9rieurement. Dans ce cas, la demande doit \u00eatre renouvel\u00e9e.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"c892\"><button class=\"w-tabs-section-header\" aria-controls=\"content-c892\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Puis-je poser des questions au dermatologue apr\u00e8s avoir re\u00e7u sa recommandation d&#8217;action ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-c892\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Les recommandations d&#8217;action r\u00e9dig\u00e9es par des sp\u00e9cialistes sont \u00e9crites de mani\u00e8re simple et compr\u00e9hensible et devraient r\u00e9pondre \u00e0 toutes les questions en suspens. Si le\/la dermatologue a besoin d&#8217;informations suppl\u00e9mentaires, il\/elle vous contactera par t\u00e9l\u00e9phone. Il n&#8217;est pas pr\u00e9vu que le\/la patient(e) demande des pr\u00e9cisions suppl\u00e9mentaires. Pour un entretien plus approfondi, nous vous recommandons de vous rendre personnellement au cabinet de dermatologie.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_custom_heading text=&#8221;Donn\u00e9es et s\u00e9curit\u00e9&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;%7B%22default%22%3A%7B%22margin-top%22%3A%220%22%2C%22margin-bottom%22%3A%220%22%2C%22padding-top%22%3A%220%22%7D%7D&#8221;]<div class=\"w-separator size_small\"><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"t0c0\"><button class=\"w-tabs-section-header\" aria-controls=\"content-t0c0\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Mes donn\u00e9es personnelles sont-elles en s\u00e9curit\u00e9 ? Le transfert de donn\u00e9es est-il s\u00fbr ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-t0c0\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span>La s\u00e9curit\u00e9 des donn\u00e9es est importante pour nous. La protection des donn\u00e9es des patients \u00e9tant\u00a0essentielle,\u00a0OnlineDoctor\u00a0chiffre tous les transferts de donn\u00e9es via SSL\/TLS. Afin de garantir une s\u00e9curit\u00e9 maximale, OnlineDoctor utilise une authentification \u00e0 deux facteurs, comme cela se pratique pour les services bancaires en ligne. Gr\u00e2ce \u00e0 ce niveau de s\u00e9curit\u00e9 suppl\u00e9mentaire, OnlineDoctor garantit que vous seul pourrez acc\u00e9der \u00e0 votre rapport de contr\u00f4le cutan\u00e9.<\/span><\/p>\n<p>Vous trouverez de plus amples informations dans notre d\u00e9claration de <a href=\"https:\/\/onlinedoctor.ch\/fr\/protection-des-donnees\/\" rel=\"noopener\">protection des donn\u00e9es<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"s1c6\"><button class=\"w-tabs-section-header\" aria-controls=\"content-s1c6\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Inscription et espace patient<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-s1c6\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span data-contrast=\"auto\">Afin de prot\u00e9ger vos donn\u00e9es personnelles, et en particulier vos donn\u00e9es m\u00e9dicales, l\u2019acc\u00e8s \u00e0 votre bilan et \u00e0 vos recommandations th\u00e9rapeutiques est uniquement possible gr\u00e2ce \u00e0 un identifiant patient s\u00e9curis\u00e9 (compos\u00e9 d\u2019une adresse \u00e9lectronique et d\u2019un mot de passe). Cet identifiant est d\u00e9fini par vous au moment de la cr\u00e9ation du dossier. Ainsi, vous \u00eates la seule personne autoris\u00e9e \u00e0 acc\u00e9der \u00e0 vos donn\u00e9es de sant\u00e9 confidentielles. Vous pouvez aussi vous connecter \u00e0 partir de votre compte patient dans l\u2019espace patient et r\u00e9cup\u00e9rer votre bilan et vos recommandations th\u00e9rapeutiques.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"l2ab\"><button class=\"w-tabs-section-header\" aria-controls=\"content-l2ab\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Qui a acc\u00e8s \u00e0 mes donn\u00e9es ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-l2ab\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Seul(e) le\/la dermatologue que vous avez choisi(e) a acc\u00e8s aux donn\u00e9es et informations que vous mettez \u00e0 disposition pour l&#8217;\u00e9laboration de la recommandation d&#8217;action du sp\u00e9cialiste.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"e389\"><button class=\"w-tabs-section-header\" aria-controls=\"content-e389\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Dans quel but mes donn\u00e9es sont-elles trait\u00e9es ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-e389\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Les donn\u00e9es fournies \u00e0 OnlineDoctor sont utilis\u00e9es par le dermatologue s\u00e9lectionn\u00e9 pour \u00e9tablir une recommandation d&#8217;action. De plus, ces donn\u00e9es sont utilis\u00e9es par OnlineDoctor sous forme anonyme \u00e0 des fins statistiques. Les donn\u00e9es ne sont en aucun cas transmises \u00e0 des tiers.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_custom_heading text=&#8221;Technique et support&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;%7B%22default%22%3A%7B%22margin-top%22%3A%220%22%2C%22margin-bottom%22%3A%220%22%2C%22padding-top%22%3A%220%22%7D%7D&#8221;]<div class=\"w-separator size_small\"><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"hb4b\"><button class=\"w-tabs-section-header\" aria-controls=\"content-hb4b\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">De quoi ai-je besoin pour utiliser OnlineDoctor ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-hb4b\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Les demandes via OnlineDoctor peuvent \u00eatre effectu\u00e9es \u00e0 l&#8217;aide de n&#8217;importe quel appareil num\u00e9rique comme un smartphone, une tablette ou m\u00eame votre ordinateur de bureau et une connexion Internet.<\/p>\n<p>OnlineDoctor peut \u00eatre utilis\u00e9 via les navigateurs courants (par ex. Chrome, Firefox, Safari). Nous d\u00e9conseillons express\u00e9ment l&#8217;utilisation d&#8217;Internet Explorer ou de Microsoft Edge, car une transmission de donn\u00e9es sans erreur ne peut pas toujours \u00eatre garantie avec ces deux navigateurs.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"wc68\"><button class=\"w-tabs-section-header\" aria-controls=\"content-wc68\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">La qualit\u00e9 des photos de mon smartphone est-elle suffisante pour \u00e9valuer le probl\u00e8me de peau ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-wc68\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>En r\u00e8gle g\u00e9n\u00e9rale, la qualit\u00e9 des photos des smartphones actuels est suffisante pour garantir une \u00e9valuation professionnelle de votre affection cutan\u00e9e. Veillez \u00e0 ce que les photos du probl\u00e8me de peau soient nettes et suffisamment \u00e9clair\u00e9es. De plus, vous devez photographier le probl\u00e8me de peau sous diff\u00e9rents angles et \u00e0 diff\u00e9rentes distances.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"zd4d\"><button class=\"w-tabs-section-header\" aria-controls=\"content-zd4d\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Puis-je utiliser OnlineDoctor pendant les week-ends et les vacances ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-zd4d\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>OnlineDoctor est en principe \u00e0 votre disposition toute l&#8217;ann\u00e9e, 7 jours sur 7. Cependant, il peut arriver que le dermatologue que vous recherchez soit en vacances et ne soit pas disponible sur la plateforme. Dans ce cas, vous pouvez simplement choisir un autre dermatologue disponible pour votre demande.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"fe2f\"><button class=\"w-tabs-section-header\" aria-controls=\"content-fe2f\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Puis-je utiliser les services d&#8217;OnlineDoctor en dehors de la Suisse ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-fe2f\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Si vous disposez d&#8217;un domicile en Suisse, vous pouvez utiliser OnlineDoctor ind\u00e9pendamment du lieu, m\u00eame si vous vous trouvez en voyage \u00e0 l&#8217;\u00e9tranger. Il appartient \u00e0 l&#8217;utilisateur* de s&#8217;informer sur les conditions concr\u00e8tes de l&#8217;\u00e9tranger (par exemple la s\u00e9curit\u00e9 des donn\u00e9es, les frais de t\u00e9l\u00e9phone\/d&#8217;abonnement et les frais d&#8217;itin\u00e9rance dus aux quantit\u00e9s de donn\u00e9es consomm\u00e9es). Les num\u00e9ros de t\u00e9l\u00e9phone mobile avec d&#8217;autres indicatifs ne sont malheureusement pas pris en charge pour le moment.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"mf80\"><button class=\"w-tabs-section-header\" aria-controls=\"content-mf80\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Que puis-je faire si je ne re\u00e7ois pas de r\u00e9ponse dans les 48 heures ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-mf80\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Cela ne devrait en principe pas \u00eatre le cas. Veuillez d&#8217;abord v\u00e9rifier le dossier spam de votre bo\u00eete aux lettres \u00e9lectronique. Il peut arriver que l&#8217;e-mail contenant votre recommandation d&#8217;action s&#8217;y trouve. Si vous n&#8217;avez pas re\u00e7u de r\u00e9ponse par e-mail dans les 48 heures, veuillez vous adresser \u00e0 <a href=\"mailto:support@onlinedoctor.ch\">support@onlinedoctor.ch<\/a>. Nous nous occuperons de votre cas le plus rapidement possible.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"n0b2\"><button class=\"w-tabs-section-header\" aria-controls=\"content-n0b2\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">\u00c0 qui puis-je m&#8217;adresser en cas de probl\u00e8mes techniques ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-n0b2\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p style=\"text-align: left;\">Vous pouvez signaler les d\u00e9fauts, les probl\u00e8mes de fonctionnement ou les r\u00e9clamations concernant OnlineDoctor \u00e0 l&#8217;adresse e-mail : <a href=\"mailto:support@onlinedoctor.ch\">support@onlinedoctor.ch<\/a>.<\/p>\n<p style=\"text-align: left;\">Notre \u00e9quipe s&#8217;efforcera de vous aider le plus rapidement possible. Si des probl\u00e8mes techniques surviennent lors d&#8217;une demande en rapport avec le navigateur utilis\u00e9 (par ex. Chrome, Safari, Firefox), veuillez nous indiquer dans votre e-mail le navigateur utilis\u00e9 (y compris la version). OnlineDoctor peut \u00eatre utilis\u00e9 via les navigateurs courants (par ex. Chrome, Firefox, Safari). Nous ne recommandons express\u00e9ment pas l&#8217;utilisation d&#8217;Internet Explorer ou de Microsoft Edge, car une transmission de donn\u00e9es sans erreur ne peut pas toujours \u00eatre garantie avec ces deux navigateurs.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_custom_heading text=&#8221;Collaboration entre Sympany et OnlineDoctor&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;%7B%22default%22%3A%7B%22margin-top%22%3A%220%22%2C%22margin-bottom%22%3A%220%22%2C%22padding-top%22%3A%220%22%7D%7D&#8221;]<div class=\"w-separator size_small\"><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"ce51\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ce51\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Qui peut utiliser OnlineDoctor ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ce51\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>OnlineDoctor est \u00e0 la disposition de tous les assur\u00e9s de Sympany disposant d&#8217;une assurance de base et\/ou d&#8217;une assurance compl\u00e9mentaire et r\u00e9sidant en Suisse.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"v03f\"><button class=\"w-tabs-section-header\" aria-controls=\"content-v03f\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">L&#8217;utilisation d&#8217;OnlineDoctor remplace-t-elle mon mod\u00e8le d&#8217;assurance (mod\u00e8le Telmed, mod\u00e8le de pharmacie, mod\u00e8le de m\u00e9decin de famille et mod\u00e8le HMO) ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-v03f\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Non, l&#8217;utilisation d&#8217;OnlineDoctor est une offre de service.<\/p>\n<p>Les assur\u00e9s ayant un mod\u00e8le d&#8217;assurance alternatif doivent se conformer aux dispositions contractuelles applicables \u00e0 leur mod\u00e8le. Mais ils peuvent utiliser OnlineDoctor en compl\u00e9ment.<\/p>\n<p>Si le dermatologue choisi par OnlineDoctor vous recommande une consultation sur place, vous devez vous rendre chez votre m\u00e9decin mod\u00e8le ou dans votre cabinet mod\u00e8le avec la recommandation d&#8217;action re\u00e7ue.<\/p>\n<p>Votre m\u00e9decin vous \u00e9tablira le transfert n\u00e9cessaire. Les mod\u00e8les d&#8217;assurance alternatifs de Sympany sont casamed pharm, callmed 24, casamed hmo, casamed m\u00e9decin de famille, flexhelp24. Les conditions particuli\u00e8res des mod\u00e8les d&#8217;assurance alternatifs sont disponibles sur <a href=\"https:\/\/www.sympany.ch\/fr.html\" rel=\"noopener\">www.sympany.ch<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"k1c1\"><button class=\"w-tabs-section-header\" aria-controls=\"content-k1c1\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">\u00c0 qui puis-je m&#8217;adresser si je ne sais pas quel est mon mod\u00e8le d&#8217;assurance ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-k1c1\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Vous trouverez des informations sur votre mod\u00e8le d&#8217;assurance dans mySympany (<a href=\"https:\/\/my.sympany.ch\/my.policy\" rel=\"noopener\">portail client\u00e8le\/application<\/a>) ou sur la police d&#8217;assurance. Vous pouvez \u00e9galement vous renseigner par t\u00e9l\u00e9phone aupr\u00e8s du service client\u00e8le de Sympany : +41 58 262 42 00 ; du lundi au vendredi de 8h \u00e0 17h.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"x34a\"><button class=\"w-tabs-section-header\" aria-controls=\"content-x34a\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Qui est responsable d&#8217;OnlineDoctor ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-x34a\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>La soci\u00e9t\u00e9 OnlineDoctor AG, dont le si\u00e8ge est \u00e0 Saint-Gall (CHE-288.196.802 ; <a href=\"mailto:support@onlinedoctor.ch\">support@onlinedoctor.ch<\/a>, <a href=\"https:\/\/dev.onlinedoctor.ch\/fr\/\">dev.onlinedoctor.ch<\/a>), est responsable de la conformit\u00e9 d&#8217;OnlineDoctor aux dispositions l\u00e9gales applicables ainsi qu&#8217;\u00e0 l&#8217;\u00e9tat actuel de la technique et de la m\u00e9decine.<\/p>\n<p>L&#8217;utilisateur est responsable de toutes les actions qu&#8217;il entreprend pour lui-m\u00eame ou pour un tiers.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"j4f3\"><button class=\"w-tabs-section-header\" aria-controls=\"content-j4f3\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Quels sont les co\u00fbts pour les assur\u00e9s de Sympany ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-j4f3\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Les frais uniques s&#8217;\u00e9l\u00e8vent \u00e0 CHF 44.-* au lieu de 55.- TVA comprise. Sur votre demande, vous recevrez dans les 48 heures une premi\u00e8re \u00e9valuation (ou un deuxi\u00e8me avis) d&#8217;un m\u00e9decin sp\u00e9cialiste, y compris une recommandation d&#8217;action.<\/p>\n<p>Si le dermatologue vous recommande en outre une visite dans son cabinet, cette visite et les conseils\/traitements qui y sont donn\u00e9s ne sont express\u00e9ment pas inclus dans les frais. Selon le prestataire, des frais de t\u00e9l\u00e9phone\/d&#8217;abonnement sont occasionn\u00e9s dans le cadre de la demande.\u00a0Ces frais sont \u00e0 la charge du client.<\/p>\n<p>* Pour les assur\u00e9s Sympany au b\u00e9n\u00e9fice d&#8217;une <a href=\"https:\/\/www.sympany.ch\/fr\/particuliers\/assurances-complementaires\/ambulatoire.html\" rel=\"noopener\">assurance compl\u00e9mentaire ambulatoire (plus ou premium)<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-overlay\" style=\"background:var(--color-alt-content-bg)\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p style=\"text-align: center;\">Vous n&#8217;avez pas trouv\u00e9 de r\u00e9ponse \u00e0 votre question dans notre FAQ ?<\/p>\n<p style=\"text-align: center;\">Envoyez-nous un e-mail \u00e0 : <a href=\"mailto:support@onlinedoctor.ch\">support@onlinedoctor.ch<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"[vc_custom_heading text=\"+\" font_container=\"tag:div|font_size:72px|text_align:left|line_height:36px\" use_theme_fonts=\"yes\" css=\"%7B%22default%22%3A%7B%22color%22%3A%22_content_heading%22%2C%22font-weight%22%3A%22700%22%2C%22margin-top%22%3A%220%22%2C%22margin-bottom%22%3A%2210px%22%2C%22padding-top%22%3A%220%22%7D%7D\"][vc_custom_heading text=\"FAQ chez OnlineDoctor\" font_container=\"tag:h1|text_align:left\" use_theme_fonts=\"yes\"]Vous trouverez ici les r\u00e9ponses aux questions fr\u00e9quemment pos\u00e9es (FAQ) concernant notre service. 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